Find Available Slots for Your Customers Quickly with 10to8’s New Feature

Aug 3, 2022 | 10to8 New Features, Latest post

 

When it comes to running a business, it’s usually great to stay as busy as possible. For larger organizations that always have a full calendar, it shows your business is growing which means more clients, and more revenue. However, sometimes, a really busy calendar can become a little bit frustrating.

10to8’s new Available Slots feature will help busy businesses manage their jam-packed calendars easily and effectively.

 

What are Available Slots?

So, how exactly do we do this? Well, think back to your busy calendar again. Imagine your calendar is packed full of bookings. You can see your appointments and all of your staff members’ appointments, and it doesn’t really look like there’s a spare spot for weeks. It’s a pretty satisfying feeling. Until…

You get a phone call from a customer wanting to book a slot as soon as possible.

Now you have a mad rush while they’re on the phone to sift through everyone’s busy diaries to try and find a slot – all while the customer is waiting on the other end of the phone. This can be very difficult if you manage multiple calendars.

Now, that customer’s experience has become a lot less satisfying. And it’s precisely where 10to8’s Available Slots feature comes in.

With this great new feature, the next time a customer calls up requesting a slot, you won’t have to spend time sifting through the calendar. With Available Slots, 10to8 will take care of it.

 

How does Available Slots work?

Available slots works simply by taking the heavy lifting out of finding an appointment slot. All you need to know is the service, and 10to8 will trawl through your calendar for you to find a slot that works for both you and your customer. It will give you a selection of available slots depending on the space on your calendar. 

10to8 is smart. As well as finding an available slot, it will ensure that the slot it suggests is only with the staff members who are able to take that service. It will take into account your staff’s holidays, any existing bookings in your calendar, and your staff’s working hours, to make sure the slots it suggests work for both you and your customer. It will also ensure that there’s no risk of a double booking for you.

 

How to use Available Slots

Using Available Slots is simple.

  • First, you’ll need to go into your 10to8 calendar and select ‘New Booking’. 
  • In the window that pops up on the right-hand side of your screen, select a service and ensure the staff selection fiend is clear. 
  • You should then see the words ‘Search Available Slot’ in the middle of the window.
  • Click this and 10to8 will search across all locations and services to find a suitable slot for you, only including staff that are able to take the service in the results.

From there, all you have to do is pick which slot works for you!

 

Who would use Available Slots?

Available Slots is a pretty versatile feature. It is specifically designed for larger organizations that are always busy, manage multiple calendars, have a lot of members of staff, and a lot of conflicting information to take into account such as different staff working hours, holidays, and across services too.

It can ultimately be used by any business from a bank or healthcare provider to a university, but you’ll benefit the most from this feature if you have a large, crowded calendar. It means that, when customers want an appointment slot, you can find it for them quickly and easily whether they’re on the phone, or standing right in front of you.

 

Overall…

Available Slots is a great feature for Enterprise businesses that manage a busy calendar. It will help you find suitable slots for both you and your customers quickly, whilst ensuring that you are never double booked. 

For even more information and to see the Available Slots feature in action, get in touch via email, book a call or demo.

 

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Alice is an ex-culinary whizz turned Content Marketing Specialist at 10to8, with a flair for wordplay and whimsical one-liners. She believes that relating to the people you’re trying to help is the heart-beat behind a good piece of content. She also runs the travel blog ‘Adventures of Alice’ in her spare time.
Alice Smith

Content Marketing Specialist , 10to8 Appointment Scheduling Software

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