This privacy policy (“Privacy Policy”) sets out how Tanya Delzotto t/as Delzo Active (ABN 95 203 947 322) (“Delzo Active” or “we”) upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy for Delzo Active lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from Delzo Active. Delzo Active may change this Privacy Policy from time to time by updating this page.
What Delzo Active collects
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. The types of information generally collected by Delzo Active include the following:
+ Your name
+ Your email address
+ Your contact phone number
+ Your address
+ Your date of birth
+ Health and medical history
* The sensitive information identified below under the heading “Sensitive Information”.
We may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia. We only use your personal information for the purpose for which you give it to us and for related, internal management purposes. We do not give information about you to other government agencies, organisations or anyone else unless one of the following applies:
+ You have consented
+ You’d expect us to or we have told you we will
+ It is required or authorised by law
+ It will prevent or lessen a serious and imminent threat to somebody’s life or health or
+ The disclosure is reasonably necessary for law enforcement or for the protection of public revenue
We analyse non-identifiable website traffic data to improve our services. If you are asked to provide information when using the website, it will only be used in the ways described in this privacy policy.
How Delzo Active collect and hold your personal information
Where possible, Delzo Active will generally collect your personal information directly from you. Delzo Active may also collect personal information from you via the website www.delzoactive.com (“Delzo Active website”). By subscribing on the website you grant Delzo Active the right to add your contact details to our database. We may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting Delzo Active and we will remove you from our marketing communications.
Sensitive Information
For the purposes of this Privacy Policy sensitive information means the information a member has disclosed to Delzo Active about their physical and mental health and wellbeing. Sensitive information will only ever be used for providing services to you. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Delzo Active, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.
The types of sensitive information generally collected by Delzo Active include information relating to:
- Your health
- Your weight and body measurement
- Your medical history
- Whether you smoke or are pregnant
- Whether you are on any medication
- Other health related information that is necessary to properly advise you about fitness training
Please inform us of any health-related issues you may have at the time of booking. Conditions we need to know about include (but are not limited to) things such as mental health issues, high blood pressure, heart conditions, allergies and pregnancy. If you are unsure whether something might be important, please discuss with us prior to booking. This information will be kept in strict confidence.
What we do with the information we gather
Delzo Active will only use and disclose your personal information so we can provide you with the services you have requested as well as for the following directly related secondary purposes:
- Managing your account with Delzo Active
- To improve our products and services
- Send promotional email to you about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- Contact you for market research purposes. We may contact you by email, phone, fax or mail.
- To customise the Delzo Active website and social media pages according to your interests
- We may provide your information to our third party partners for marketing or promotional purposes provided we first have your consent
Delzo Active will never sell your information. By providing Delzo Active with your personal information, you consent to this disclosure of your personal information.
Marketing**
Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services or third parties. At any time you may opt out of receiving this marketing material by contacting Delzo Active by email at tanya@delzoactive.com. Your consent to receiving this information will remain current until you notify Delzo Active otherwise.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Links to other websites
The Delzo Active website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Right of access and storage
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we change it.
Delzo Active will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected. However, we may be required by law to retain your personal information after your relationship with Delzo Active has expired. In this case your personal information will continue to be protected in accordance with this Privacy Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.
Questions and Complaints
For further information regarding this Privacy Policy or to make a complaint about the steps taken by Delzo Active to protect your personal information or privacy, please contact Delzo Active by email tanya@delzoactive.com or call 0422 529 419.
We will investigate any complaints received in writing and do our best to resolve them as soon as possible.
