The purpose of this notice is to be transparent about the data I will collect from you and how it will be used. It is your legal right to know how I handle your information. It is also important you know that you can ask me to remove your personal data from my records at any time.
I am registered as a data controller with the Information Commissioner’s Office (ICO). My ICO number is ZA526653 and details of my registration can be found at www.ico.org.uk. If you have any concerns or complaints about the way I have used your data, you may discuss this with me or contact ICO directly.
Requests for further information or to set up an appointment with me require you to supply your name and contact details. I collect this information so I can respond to any questions you have and for the purpose of arranging or changing appointments. If you attend any appointments with myself, further information about yourself and your circumstances is collected and stored.
Your information is primarily collected, held and used for the following purposes.
1. To ensure the effective and efficient running of the counselling service
2. To maintain a safe, professional practice in which I can adapt my skills and expertise to best suit your needs from counselling and refer on if appropriate
3. To comply with the legal and ethical guidelines required by law and my professional body BACP
Your information is stored securely on paper and electronically by myself. I also use 10to8 and secure online accounting software Pandle to assist in the running of the service.
Your information will only be shared to any other third party if there is significant risk of harm to you or someone else or where I am obliged to do so by law.
Your contact information is only stored whilst we are in contact with each other and is deleted one month after our last contact. If you attend appointments with myself, information about our counselling sessions is kept for six years after our last contact.
You have the right to request access to, rectification and erasure of your information. You also have the right to ask me to restrict processing of your data, to transfer your data to a format to facilitate portability and to object to my use of your data. Any requests are to be made to catherine@crcounselling.com. You will receive a response within one calendar month.
