Information We Obtain
We obtain certain personal information in connection with the services we provide. The types of personal information we obtain include:
• Contact information, such as name, postal address, email address and telephone number;
• payment information, such as name, billing address and payment card details (including card number, expiration date and security code);
• booking information;
• information about travel plans, interests, preferences and Member Agency and advisor affiliation;
As required by applicable law, we use the personal information we obtain to comply with applicable legal requirements, carry out our contractual obligations and, as permitted by law, pursue our legitimate interests as described above (such as managing our website, performing data analyses, and operating, evaluating and improving our business). Otherwise, we obtain consent to process personal information. We may combine information we obtain about you (such as through our website or from third parties such as our Member Agencies, analytics vendors or Preferred Suppliers) for the purposes described above. We also may use the information we obtain in other ways for which we provide specific notice at the time of collection or otherwise with your consent.
We do not sell or otherwise share personal information about you, except as described in this Privacy Policy. We share the personal information we obtain with third parties who perform services on our behalf, such as ad network vendors, data analytics vendors, survey platforms, cruise lines (in connection with Virtuoso Voyages registration), and email and print marketing vendors. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, (iii) for the purpose of or in connection with legal proceedings, or otherwise for the purpose of establishing, exercising or defending our legal rights, or (iv) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
Your Personal information will be destroyed 6 years after your last transaction with us in accordance with legal requirements.
