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Digital and accessible bookings for phlebotomy
Lincolnshire was taking over 300 calls per day across their busy call centers. With the help of 10to8, they implemented an online booking system and dramatically improved the efficiency across their organisation.
Taking the pressure off the phone lines
Mid-pandemic, in May 2021, Lincolnshire NHS Trust was faced with an increasing number of bookings. They were currently taking bookings via phone, pen, and paper. Across their 3 locations, they were taking over 300 calls per day and close to 8,000 appointments per month. This was proving increasingly difficult and time-consuming.
From high call volume to virtual booking system
They implemented 10to8 across their 3 phlebotomy clinics at the start of November 2021. They rolled out a secure patient booking system, automated communications, and service-based availability as well as plenty of other features. The pressure on the phone lines has dramatically dropped and they have taken over 50,000 bookings through 10to8.
Scheduling patient appointments worldwide
Lincolnshire NHS Trust is just one of the thousands of healthcare organizations that keep patients safe and happy with 10to8’s appointment scheduling software. NHS England, for example, is utilizing the booking solution to coordinate blood tests, COVID tests, PPE fittings, and other appointments.
More Case Studies
1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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