F.A.Q.

Here are some common questions about 10to8 Appointment Scheduling Software

Appointments

Do I need a website to use online booking?

No! (but if you do have a website, we can work with that too)

With 10to8, you get an online scheduling page where your clients can place bookings online, straight into your calendar. No coding necessary! You can also host the 10to8 scheduling page on your own domain, if you have one.

And if you already have a website, you can easily embed a booking widget, so that your client can book with you in only a few clicks, without ever leaving your site.

Can 10to8 bookings from my website?

Yes! 10to8 your appointment scheduler will work with any website, and help you get more business.

Depending on your site, you can use one these:

  1. The 10to8 WordPress booking system plugin, which you can add to your site with 1 line of code.
  2. The 10to8 Weebly online booking plugin, which you can drag and drop on to your site.
  3. The 10to8 JavaScript/HTML online booking plugin, for all other website types.
Does 10to8 send appointment reminders?

10to8’s software automatically sends appointment reminders, via SMS and email, to your clients.

Is there a limit in the number of services I can offer?

No! Unlike many competitors, with 10to8 there is no limit to the number of services you can offer.

Calendar

What is 10to8?

10to8 is an online scheduling and appointment reminder software system, built to be easy to use for businesses. It comes with a web-based booking calendar, for you and your clients, and supports email and SMS notifications.

We work with complementary health practitioners and therapists, independent practitioners, tutors, travelling professionals, piano tuners and even pet groomers!

10to8’s software allows customers to book or update appointments with you or your staff, whenever it’s convenient for them, so they don’t have to wait to call during your opening hours. Its automatic appointment reminders have been shown to cut no-shows for businesses to 1 in every 900 appointments!

You can also set up a public calendar, which is automatically updated with appointment changes, so you can fill those last-minute appointment slots, and increase your bottom line.

Increase your bookings, cut no-shows and cut your admin time – start a free trial today.

Can I sync my calendar with 10to8?

Yes, the 10to8 online appointment calendar syncs 2-way with Outlook.com, Office 365, Exchange, Google Calendar and Apple iCal. This means you can:

 

  • Avoid double-bookings in 10to8 during the times you’re busy in your personal calendar.
  • View your appointments booked through 10to8 on your personal calendar.
Can I print out my calendar?

Yes – you can print the day and week view, or save them as PDF files.

Can I see what time and day an appointment was booked?

Yes. A full automatic log of each appointment is kept. You can see who booked it and when or if an appointment was changed.

Who can book into my calendar?

10to8’s appointment scheduling software allows you, your staff, and your customers to put bookings in to your calendar.

You have full control over who can book what. You can give your staff view-only access, or you can give them administrator access. You can limit your customers to only booking certain services, and you can limit how much notice they need to give for new bookings.

And of course you can turn off access to everyone, except yourself, if you want to keep everything private.

Customers

Can I limit how far ahead customers can book?

Yes. You can have complete control over whether and when your customers can book, change and cancel their appointments with you.

Can my customers see other people’s bookings in my diary?

No! When your customers book online, they will be able to see your availability and that’s all.

Managing Staff

Can 10to8 deal with staff taking different appointment types and different availability?

Yes. Each staff member can have their own unique working hours set up, and be allocated different types of appointments or services, if needed.

How does this system work for lots of part-time or remote/virtual receptionists?

With 10to8 you can set up your services in advance (including which staff can take them, the duration and location) so your receptionist only has to pick from a drop-down list when booking an appointment. The system won’t let them book it with the wrong person or in the wrong place.

Because of the way the system works it ensures very few errors can be made. Easy!

What are the different permission levels for staff/Admins?

We have 5 levels of permissions (or ‘roles’) for staff:

  1. System admin
  2. Can view & edit all the appointments
  3. Can view & edit own appointments
  4. Can view all the appointments
  5. Can view own appointments

You can individually set which staff members (and how many) you would like for each role. There’s no maximum limit for the number of staff/admins, although the pricing plan differs.

Can different staff members (eg. practitioners and receptionists) have their own login?

Yes – they can each have their own login (with different permission levels) and the system automatically tracks who’s done what.

Can I have multiple staff (both practitioners and receptionists) logged in at once?

Yes – you can have as many staff accounts as you need and they can all log in at the same time. Each staff member can receive updates when certain actions take place, such as new or updated bookings.

IT & Security

Can I use 10to8 on a phone or tablet?

Yes, 10to8 offers a mobile web-app.

You can view your calendar on any device (Android, Windows, iOS), both mobile and tablets.

Just log in to 10to8.com from your phone or tablet – no need to install any app

Where is the data stored?

On Amazon servers in Ireland, Europe.

How often do you add new features?

All the time. Our development team work’s hard and we release new features on a regular basis.

How secure is 10to8?

All communication between your computer and 10to8 is encrypted.

We use bank-grade encryption and certificates (Extended Validation certificates with 4096 bit keys and we conform to Perfect Forward Security (PFS) guidelines).

Your data is hosted in a secure hosting facility and regularly backed up.

Find out more at 10to8 security.

What happens if the internet goes down?

We are an online service, but if there is a problem with the internet at your end, there are ways around this. If you have a smartphone or tablet with 3G you can tether your phones connection to your computer, so you can still access 10to8 online in the normal way.

Alternatively, you can use our mobile web-app to access 10to8 via any smartphone or tablet.

You can also download a PDF of the day’s and week’s appointments.

Do I need to be good with IT to use 10to8?

We’ve built 10to8 specifically for people who are not technology experts! 10to8 includes free, friendly customer support. So if anything is unclear, just contact us. 10to8 is an internet hosted service, so there’s no software to install.

Pricing & Packages

Does 10to8 work in my country?

Yes, 10to8 works in every country, but may have SMS restrictions depending on where you are. Check the pricing page or email us for more info.

What happens if I reach my appointment limit?

Once you reached your appointment limit you will not be able to book any further appointments.

In case you upgrade to a higher package, you would instantly get access to more appointments, or you can wait till your appointment count refreshes. The count will refresh every 30 days after you signed up or 30 days after you upgraded to one of our packages.

Can I change my plan?

Yes. You can upgrade or change at any time via the “Billing” tab. In case you need a customised package please get in touch: sales@10to8.com

How does the free trial work?

We offer a 30-days free trial on our Grow and Bigger Business Plan. In case you signed up and you wanted a trial but did not get it please contact us: help@10to8.com

What happens when the free trial ends?

We’ll be in communication with you before your trial expires. You can upgrade to a paid plan anytime, after which you’ll be invoiced monthly. If you decide not to pay after the trial, your account will move onto the Free Plan, which is a free account with up to 100 appointments/month.

How does billing work?

You will be billed automatically every month and we will email you an invoice. This happens after you upgrade and pick a paid plan.

None of your price packages suit our business. Are there are other options?

Yes, we do bespoke pricing for larger or more complicated organisations.

So, if you don’t see a price package that suits your business, just give us a call on 01223 750 754.

Data Import & Export

If I decide 10to8’s not for me, can I export my data?

Yes, of course! Unlike other systems, we don’t tie you in, you can export your data at any point (to CSV) in the “Set Up” > “Export Data” section.

Which data formats can I migrate from other software systems?

We offer to import your customer data as long as you can upload it as a CSV or VCF file. You can find the import option under “Set Up” > “Import Customers”.

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