- What is 10to8?
10to8 is a online scheduling and appointment reminder software system, built to be easy to use for businesses. It comes with a web-based booking calendar, for you and your clients, and supports email and SMS notifications.
We work with complementary health practitioners and therapists, independent practitioners, tutors, travelling professionals, piano tuners and even pet groomers!
10to8’s software allows customers to book or update appointments with you or your staff, whenever it’s convenient for them, so they don’t have to wait to call during your opening hours. Its automatic appointment reminders have been shown to cut no-shows for businesses to 1 in every 900 appointments!
You can also set up a public calendar, which is automatically updated with appointment changes, so you can fill those last-minute appointment slots, and increase your bottom line.
Increase your bookings, cut no-shows and cut your admin-time – start a free trial today.
- Can I sync my calendar with 10to8?
Yes, 10to8’s online appointment calendar syncs 2-way with Microsoft Outlook 365, Microsoft Exchange, Google Calendar and Apple iCal. This means you can:
- avoid double-bookings in 10to8 during the times you’re busy in your personal calendar.
- view your appointments booked through 10to8 on your personal calendar.
- Can I print out my calendar?
Yes – you can print the day and week view, or save them as PDF files.
- Can I see what time and day an appointment was booked?
Yes. A full automatic log of each appointment is kept. You can see who booked it and when or if an appointment was changed.
- Who can book into my calendar?
10to8’s appointment scheduling software allows you, your staff, and your customers to put bookings in to your calendar.
You have full control over who can book what. You can give your staff view-only access, or you can give them administrator access. You can limit your customers to only booking certain services, and you can limit how much notice they need to give for new bookings.
And of course you can turn off access to everyone, except yourself, if you want to keep everything private.
- Do I need a website to use online scheduling?
No! (but if you do have a website, we can work with that too)
With 10to8 you get an online scheduling page, hosted on https://10to8.com/, where your clients can place bookings online, straight into your calendar.
No coding necessary!
- Can 10to8 take bookings from my website?
Yes! 10to8 will work with any website, and help you get more business.
Depending on your site, you can use one these:
- The 10to8 WordPress booking system plugin, which you can add to your site with 1 line of code.
- The 10to8 Weebly online booking plugin, which you can drag and drop on to your site.
- The 10to8 HTML online booking plugin, for all other website types.
- Does 10to8 send appointment reminders?
10to8’s software automatically sends reminders to your clients about their bookings.
4 days and then 2 hours before the appointment, they will receive an SMS and email, with details of the booking.
You can also change when these reminders are sent. If your clients need additional reminders, or you prefer a lighter touch approach, 10to8 supports this too.
- Is there a limit to the number of services I can offer?
No! There is no limit to the number of services you can offer, you can add as many as you want.
- Can I set services to 15 minute time slots?
Yes, you can set up your services to be 15 minutes each and the booking will default to this length.
- Can I limit how far ahead customers can book?
Yes. You can have complete control over whether and when your customers can book, change and cancel their appointments with you.
- Can my customers see other people’s bookings in my diary?
No! When your customers book online, they will be able to see your availability and that’s all.
- Can 10to8 deal with staff taking different appointment types and different availability?
Yes. Each staff member can have their own unique working hours set up, and be allocated different types of appointments or services, if needed.
- How does this system work for lots of part-time or remote/virtual receptionists?
With 10to8 you can set up your services in advance (including which staff can take them, the duration and location) so your receptionist only has to pick from a drop-down list when booking an appointment. The system won’t let them book it with the wrong person or in the wrong place. Because of the way the system works it ensures very few errors can be made. Easy!
- What are the different permission levels for staff/Admins?
We have 5 levels of permissions (or ‘roles’) for staff:
- System admin
- Can view & edit all the appointments
- Can view & edit own appointments
- Can view all the appointments
- Can view own appointments
You can individually set which staff members (and how many) you would like for each role. There’s no maximum limit for the number of staff/admins, although the pricing plan differs.
- Can different staff members (eg. practitioners and receptionists) have their own login?
Yes – they can each have their own login (with different permission levels) and the system automatically tracks who’s done what.
- Can I have multiple staff (both practitioners and receptionists) logged in at once?
Yes – you can have as many staff accounts as you need and they can all log in at the same time. Each staff member can receive updates when certain actions take place, such as new or updated bookings.
IT & Security
- Can I use 10to8 on an iPad/tablet and iPhone?
You can use the software on the iPad in the same way you would on the web, ie. you can see your full week and book in clients effectively on the iPad. The iPhone app only allows you to see you own appointments (so each staff member would only be able to see their own diaries) and you can view one day at a time but it’s very easy to scroll between days.
We have an Android app in development! Email email@example.com for more info.
- Where is the data stored?
On Amazon servers in Ireland, Europe.
- How often do you add new features?
All the time. Our development team work’s hard and we release new features on a regular basis. To find out more about releases of new features, please visit our 10to8 Community.
- How secure is 10to8?
All communication between your computer and 10to8 is encrypted. We use bank-grade encryption and certificates (Extended Validation certificates with 4096 bit keys and we conform to Perfect Forward Security (PFS) guidelines). Your data is hosted in a secure hosting facility and regularly backed up.
- What happens if the internet goes down?
We are an online service, but if there is a problem with the internet at your end, there are ways around this. If you have a smartphone or tablet with 3G you can tether your phone connection to your computer, so you can still access 10to8 online in the normal way.
Alternatively, if you have an iPad with 3G then you can just sign in to 10to8 as normal on your browser on the iPad. There is an iPhone and iPad app where each staff member can access their own appointments. You can also download a PDF of the day’s and week’s appointments.
- Do I need to be good with IT to use 10to8?
We’ve built 10to8 specifically for people who are not technology experts! 10to8 includes free, friendly customer support. So if anything is unclear, just contact us: firstname.lastname@example.org. 10to8 is an internet hosted service, so there’s no software to install.
- Does 10to8 work in my country?
- Does 10to8 work internationally? Will text reminders still send?
Yes, 10to8 is available anywhere and texts will be sent internationally! At the moment only customers in the UK and the USA would not pay any fees if they reply to them.
- What happens if I reach my appointment limit?
We will notify you by email and you’ll be unable to create any new appointment. Further than that, your customers will need to contact you directly to make a new booking.
In case you should Upgrade now, you will get more appointments straight away, or you can wait until the following month, for your new allowance.
- Can I change my plan?
Yes. You can upgrade or change at any time. If you need more staff, appointments or texts simply get in touch: email@example.com
- How does the free trial work?
If you are interested in a Grow, Bigger Business or the Enterprise Trial, please contact us at firstname.lastname@example.org and we will then start your 1-month free trial.
- How does billing work?
You will be billed automatically every month and we will email you an invoice. This happens after you upgrade and pick a paid plan.
- What happens when the free trial ends?
- I want or have an idea for a new feature!
We do our best to accommodate customers at 10to8! Get in touch and ask if the feature you want/need is in development. We love to get improvements or new ideas for product development from our community.
- I am renting rooms – is 10to8 useful for me?
Yes, it can – you might need some help to get the system set up, but we will be happy to assist you.
- None of your price packages suit our business. Are there are other options?
Yes, we do bespoke pricing for larger or more complicated organisations. So, if you don’t see a price package that suits your business, just give us a call on 01223 750 754.
- If I decide 10to8’s not for me, can I export my data?
Yes, of course! Unlike other systems, we don’t tie you in, you can export your data at any point (to CSV) in the ‘settings’ and ‘data import and export’ section.
- Which data formats can I migrate from other software systems?
We offer a free data migration service for Excel and CSV files. Please contact us to talk through your requirements. Email: email@example.com