New Features In July | 10to8 Appointment Scheduling Software

Here at 10to8 appointment scheduling software we understand how important it is to help you communicate with your customers to reduce no-shows. This month we bring you some improvements to how you can customize your communications with your customers and your staff:

  • You can customize the envelope we use for SMS notifications sent to your customers, with the ability to specify a short name of your business when we use it in an SMS.
  • You can now set up a series of email appointment reminders for your staff, and you can specify how far in advance you want to send these reminders.

In addition, if you’re on one of our paid packages, you will have access to the following improvements:

  • You can customize the email and SMS messages sent to your customers for booking confirmations, booking reminders and booking cancellations. (In the past you would have needed to contact us to customize these messages).
  • In supported countries, you can make SMS notifications appear to come from your business (instead of from 10to8’s phone number) by editing the Sender ID for your SMS.
  • For your staff, you can enable email and SMS notifications about new bookings and cancellations
  • For your staff, you can send SMS appointment reminders, with the ability to set up multiple reminders and specify how far in advance to send these reminders.

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At 10to8 we strive to provide you with tools to help you promote your business and encourage your customers to book. Here are a selection of features we’re working on to help: Click To TweetAt 10to8 we strive to provide you with tools to help you promote your business and encourage your customers to book. Here are a selection of features we’re working on to help:

  • We’ve created a Review Badge that you can embed in your website to present the results of the Customer Satisfaction Survey we can send to your customers after they have attended an appointment.
  • We’ve a new improved Booking Button you can add to your website, with customizable colours.

 

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Watch this space for more product improvements from 10to8’s development team!

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Simon is a Senior Software Engineer at 10to8, with over a decade’s worth of industrial experience. Since joining the engineering team in 2017, he has contributed to the development and evolution of the product.

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