We measure our success by yours.
Enterprise implementation; By your side from sandbox to go-live, and beyond.
Setting you up for success – Starting with onboarding
10to8’s enterprise scheduling system is here to make your life easier from Day 1. We want you to be up and running as soon as you can and see the results that over 100,000 businesses worldwide are talking about.
Your dedicated Customer Success Manager will help you with initial setup and implementation, no matter how big or small you want to start. Our Customer Support Team will ensure that you have all the material and training that you will ever need and they will be on hand with any questions.
Enterprise implementation experience in a nutshell…
A brief overview of our enterprise offering that you can choose from when planning your contract terms.
Migration Plan
Online 1-to-1 Staff Training
Implementation Plan
Dedicated Customer Success Manager
Sandbox Account
Priority & Technical Support
Proof Of Concept
Service Level Agreement
Launch Strategy
Quarterly Business Reviews
What our customers say about onboarding…
“The 10to8 Team was excellent. They were friendly and spoke plain English that was easy to understand and not full of technical jargon.”
“We only had to spend about an hour showing two staff members around the product and they took it away from there. Whenever we had to reach out to support with a question, they replied quickly.”
“10to8 is the most adaptable scheduling software, but it also has a team behind it that’s driven to help from initial onboarding to the inevitable support requests.”
Migration, Sandbox, PoC – We’ve mastered it all
Are you switching over from a no-longer-fit enterprise scheduling system? Are you looking to run a smaller Proof of Concept (PoC) before full launch? Want to test out 10to8 on a sandbox account?
Our implementation process is tailored to make the whole experience smooth and enjoyable.
We will help you with data migration, planning out a PoC, or setting up a sandbox account.
Support at 10to8; The people you can always count on
Our in-house Support is a highly-trained, friendly, helpful team of 10to8 experts. They are covering timezones across the globe to ensure high-quality 24/7 help. We have dedicated technical support representatives to assist with more complicated questions.
We can provide online and phone support, and 1-on-1 training in four languages (English, German, Italian, Polish) and we have a vast library of written and video support material including printable guides. Furthermore, you can request Service Level Agreements (SLA) with your contract.
Find out about our Support Staff’s data security and compliance training.
Meet some of our team…
Get to know some of the people who you might meet during your onboarding and ongoing support. We are all about professionalism and good culture; Our staff is happy, motivated, and keen to delight.
Marcel joined 10to8 in 2016 and now is part of the furniture. He’s currently studying to complete his MBA.
Nadia has a degree in Politics and International Relations. She was born and raised in Italy and lived in Germany and Ireland before settling down in the UK.
Kerri has a background in customer service and has studied History at the degree level. She loves nature and is an avid football fan.
Quarterly Business Reviews and more…
We never stop supporting you. We want you to get your very own success story and so even after you are fully onboarded, we will keep sharing best practices and useful knowledge.
We hold Quarterly Business Reviews (QBRs) to ensure that you’re getting the most out of your 10to8 enterprise scheduling account.
If you are happy for us, we often shed light on the amazing results that our clients are achieving with 10to8 in the form of written and video cases studies.
