- Introduction
This Privacy Notice explains how and for which purposes Acuitis Optical and Hearing Care process your personal data. We will only process your personal data in accordance with this Privacy Notice. Acuitis collect, store and process personal data only in accordance with the applicable legal provisions and insofar as this is necessary and required for the fulfilment of the service obligations assumed by contract between us and the user or for the provision products ordered. We collect personal data in a number of ways, including when you visit a store, via our website, by phone, email, post, social media and any other engagement that we may have with you. This data includes:
• first name, surname
• billing and delivery
• address e-mail address
• data relating to invoices and payments
• date of birth
• telephone number (optional).
If you have your eyes or hearing tested, buy hearing aids, contact lenses or corrective glasses from us, we also collect and store your correction values, prescription and your pupillary distance. Medical and health information concerning current or past eye health and other general health conditions, details of glasses or contact lenses prescribed, your medication, correspondence and reports between your Optometrist, your GP, Audiologist or Ophthalmologist.
Results and recommendations made by the examining optometrist, retinal photographs, referrals, optometrist comments. Information received from other health or medical professionals, including the NHS. A copy of your facial images that you share with us. Details of your purchases including past orders, any discounts applied as well as refunds processed. Images and recordings from Acuitis CCTV systems.
The legal basis for carrying out these operations is Article 6, paragraph 1, letter b) GDPR since the collection of this data is necessary for the execution of our contract or the implementation of pre-contractual measures. For the collection of the date of birth, the legal basis is Article 6, paragraph 1, letter f) GDPR. Our legitimate interest consists in the need to indicate your date of birth on any document relating to social security. If you have provided your telephone number, we use it, if necessary, to contact you and to help you with the ordering process and the execution of the contract. The legal basis for this is Article 6(1)(b) GDPR.
We keep your data for as long as you have an active business relationship with us. At the end of this commercial relationship, we keep the information relating to the contractual relationship prescribed by commercial law and tax law for the legally fixed periods of six or ten years.
The services offered by Acuitis Optical and Hearing Care are classified as health services. Health service providers are permitted to process your special personal data (for example, information relating to your health, medical information, etc) as processing is necessary for the purpose of your eye health care or treatment, or for purposes of preventative or occupational medicine, medical diagnosis and for the assessment of the working capacity of an employee.
Your personal data is transmitted to service providers that we use in the context of the completion of any order. These are: payment service providers, logistics companies, operators of ticketing systems for customer service, cloud service providers, suppliers of frames, corrective lenses and contact lenses and senders of newsletters.
We also pass on your e-mail address to the logistics company commissioned by us in order to ensure that the delivery of the goods takes place in accordance with your wishes. The data is only transmitted for this purpose, this transmission taking place for this purpose and in our legitimate interest, in accordance with article 6, paragraph 1,
b) Consultation of our website/Application
When consulting our website, the browser used on your device automatically sends information to the server of our website, which is temporarily stored in a so-called server log (log file). In doing so, the information mentioned below is entered without your intervention and is kept until automatic deletion:
• the IP address of the requesting device, compatible with the Internet;
• the date and time of the visit to the site;
• the name and URL of the pages consulted;
• the website/application from which the access took place (referrer-URL);
• the browser you use and, if applicable, the operating system of your computer compatible with the Internet as well as the name of your access provider.
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The legal basis for processing the IP address is Article 6(1)(f) GDPR. Our legitimate interest stems from the purposes of data collection indicated below:
• Ensure a smooth connection;
• Ensure effective use of our website;
• System security and stability assessment and other administrative purposes.
The data is kept for a period of 30 days, and then it is automatically deleted. In addition, we use so-called cookies, tracking tools and targeting methods for our website. You will find on the page https://www.acuitis.com/fr/cookies the details on the use of cookies.
If in your browser or in the operating system or in other settings of your end device you have given your consent to so-called geolocation, we use this function to be able to show you services relating to your positioning. current, for example, our nearest shop. Your location data thus processed is only for this function. If you terminate use,
You can opt out at any time and request that we delete your data. Simply email york@acuitis.com and request to have your personal data deleted. Alternatively, you can request that we restrict the way we use your data. Simply email york@acuitis.com and advise us of your preference.
You may, at any time, request a copy of the personal information we hold on you, free of charge. To do this, please contact us via email at york@acuitis.com We will respond within five working days and provide the information within 28 days.
