The Many Benefits of Appointment Reminders
Are you still wasting your time? Well, if you are service-based business and not using automated appointment reminders, then the answer is inevitable: yes.
Arguably one of our biggest competitors is the traditional trusted pen and paper. However, many businesses are now starting to see the benefits of ditching the pen in favour of time-saving tech, such as SMS and email appointment reminders, which are proven to reduce no-shows, and of course, save you time.
Still, need some convincing? Well, read on, as we’re going to outline the many other benefits of using appointment reminders, which you may not even be aware of!
Become More Efficient
With 10to8 appointment scheduling not only can you send automated SMS and email reminders to your clients, you’ll be able to know if they have received and read your messages, which can also help when predicting a no-show, allowing you to take action.
What’s more, with online appointment scheduling you’ll have effective and clear coordination, enabling you to coordinate multiple staff, calendars, rooms and or locations seamlessly, thus saving you time, while improving efficiency across your business.
Increase Customer Loyalty
These days, everyone is very busy trying to reconcile work and family life. This, together with unforeseen events can make people forget or miss appointments that happen from time to time.
Providing clients with clear, helpful and consistent appointment reminders can improve customer service without little effort from you. In the long term, you’ll see that this can help drive repeat business, increase customer loyalty, and more importantly, get the chance to fill slots that have been cancelled so you don’t lose money.
The most common reason that clients miss appointments are unsurprisingly because they forget.A simple SMS or email reminder before the appointment is proven to help eliminate no-shows by 90%! Click To Tweet
If it’s not easy to cancel an appointment, clients don’t cancel and miss their appointment directly. With appointment reminders this doesn’t happen because the cancellation is made rather than forgotten. If a client is going to cancel, then of course, you’ll benefit from knowing a good time in advance.
Increase Bookings and Profitability
Unsurprisingly, when you reduce admin time and spend less time having to call and remind your clients about their upcoming appointments, you can spend more time focusing on your client and the upcoming appointment. This can help improve customer relations, and the quality of your overall service, which typically means more business.
Furthermore, once you know who isn’t coming ahead of time, then you’ll have more time to fill in the gaps in your schedule and even fill that appointment with another client, to ensure that you are no longer missing out on a valuable booking.
No More Disruptions
As a service based business, it’s likely that you’ve been interrupted during an appointment before answering the phone. Well, another benefit of email and SMS reminders for your business is that your service will no longer be disrupted because of a customer returning an appointment related call.
If you’re interested in using email and SMS appointment reminders for your business, then you’ll be pleased to know that 10to8 offers an all-in-one appointment scheduling software that will reduce no-shows, and boost repeat business.
Bring your appointment no-show rate down to 1.7% today!
Businesses using 10to8 see 80% fewer no-shows than industry averages over 8-9% (based on usage data from 25,000+ businesses)
Craig, is the International Marketing Manager at 10to8, with over 10 years’ digital marketing experience.
At 10to8 Craig devises and oversees multi-channel marketing campaigns, and plays a pivotal role in growing the business.