Business Terms of Use

These Business Terms of Service (together with our Privacy Policy and Website Terms and Conditions and where applicable the Data Processing Agreement) are the terms and conditions on which 10to8 provides its services to You. A supplementary agreement for Data Processing under the EU General Data Protection Regulation 2016/679 (GDPR), the Data Processing Agreement, is available upon request. These Business Terms of Service are for commercial and business use only and do not constitute the “User Terms of Service” associated with individuals’ personal use of 10to8’s services. Please note that If You do not agree with the Terms in any respect please do not create an account.

1. Definitions and interpretations

“You” and “Your”, refers to You and the organisation that is using 10to8’s website (www.10to8.com) (“Site”), its contents, products and services. “We”, “Us”, “Our” and “10to8” refer to 10to8 Limited (a company registered in England and Wales with company registration no. 07761915). “Terms” refers to these Business Terms of Service together with any other relevant terms and conditions found in the Website Terms and Conditions and the Privacy Policy. “Individual User(s)” refers to third party individual clients or customers or patients who book personal appointments with You through Us and who may or may not already be existing clients, customers or patients of Your organisation.

We may modify the Terms at any time without notice to You and unless stated to the contrary, all previous versions of the Terms shall be superseded by the most recent version. You are responsible for reviewing the most recent version of the Terms and being aware of any changes. Continued use of Our services and Our Site after a change in the Terms, or after implementation of any other new policy constitutes acceptance of such change or policy. You shall become bound by the most recent version of the Terms each time You visit Our Site or use Our services.

2. Our services

10to8 assists its customers by securing, coordinating, managing and communicating information about appointments between businesses or professional service providers or customer service organisations and Individual Users.

3. Basis of contract

These Business Terms of Service are for businesses and organisations only, if You are creating a personal account or using Our services for personal use, please see our User Terms of Service.You hereby confirm that You have the authority to subscribe to 10to8 on behalf of Your organisation and You agree to use 10to8 in accordance with the Terms. Your account will be deemed active once You have signed-up and agreed to Our Terms at which point and on which date You will have entered into a binding contract with 10to8. The Terms constitute the entire agreement between You and 10to8. You acknowledge that You have not relied on any statement, promise or representation made or given by or on behalf of 10to8 that is not set out in the Terms.

4. Your account with 10to8

To create an account with 10to8 You must provide details and information about You and the organisation You represent. All data submitted to 10to8 will be handled according to Our strict data handling procedures, please see Our Privacy Policy. We reserve the right to suspend or delete Your account and/or alter Your account name and/or alter Your URL if in Our opinion either or both of them breaches section 5 of these Business Terms of Services and/or:

1. generically describe Your services or characteristics of those services e.g. “Dental Check-Ups” for a dentist;
2. are not distinctive e.g. “Hair Salon” for a hair salon;
3. are specially protected emblems e.g. “The Red Cross”;
4. are against the law, e.g., promoting illegal drugs;
5. are deceptive;
6. are offensive; and/or
7. infringe any third party intellectual property rights including but not limited to trademarks and copyrights.

5. Your obligations

By creating an account and using Our services, You agree to and accept the following:

1. all details, information and materials You upload and provide to Us about an Individual User or any other third party and about Your business and organisation and the services that Your organisation offers is wholly accurate and truthful in all material respects;
2. You and your staff agree to uphold The Data Protection Act 1998  (the “DPA”) the Data Protection Directive (95/46/EC) the EU General Data Protection Regulation 2016/679  (“GDPR”) where applicable, and all applicable laws and regulations relating to the processing of personal data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner or any other supervisory authority, and the equivalent of any of the foregoing in any relevant jurisdiction, and not upload or store medical or “Sensitive Data” (as defined in section 2 of the Data Protection Act 1998 or or special categories of data (as defined in the GDPR)) for any Individual User or other third parties on Our Site;
3. You will co-operate with Us in all matters relating to the services that We provide.

You warrant that You have obtained all the necessary licenses, permissions and consents which may be required before creating Your account and using Our services. In particular We draw Your attention to the warranty provided at Acceptable Use section of these Business Terms of Service that Your staff, Individual Users and any other third parties have given their express consent to share their personal data with Us. In addition to this that Your staff, Individual Users and any other third parties having given consent to be contacted by Us in relation to: Our services; and booking appointments through Us; and for marketing purposes.

6. Free Forever Contract and upgrading your account

When You create an account with 10to8 You may be granted a non-transferable free-forever contract (Free Account) from the date of the creation of Your account.

While on the Free Forever contract, unless otherwise agreed, You will receive:

1. At least 1 staff login(s);
2. the facility to book 100 appointments per month;
3. A limited number of SMSs (together “Free Credits”)

If You use up Your Free Credits you will be given the option to upgrade Your account to a Subscription Account (see Subscription Accounts and Pricing below). If you choose not to upgrade, the system will not allow you to book further appointments or create more staff logins.

7. Subscription accounts and pricing for paid packages

We have different Paid Packages. Please see our pricing schedule for more detail of pricing in your country. In general our Paid Packages have, particular to each package; a restriction on the number of Staff Logins; a monthly limit on the number of appointments that may be booked; an allowance for customer support; a limitation in functionalities given to you.

The Appointment usage count resets to zero at the start of each billing period for the account, which happens every calendar month. The first billing period starts on the day that the account is upgraded to a paying account.

8. Account limits and changing your account

Whether You have a paid package or are using our Free Forever Contract , if You reach any of Your limits described at 6 or 7 You will be notified of this. You will not be able to benefit from further services until You purchase them or upgrade to a Subscription Account with higher limits.

If paying monthly You can change Your account with 10to8 at any time and If You wish to change the type of account You have with 10to8, please contact Us at billing@10to8.com.

We reserve the right to vary our fees and package limits at any time without notice to You. Continued use of Our services and Our Site after a change in the fees, constitutes acceptance of such change.

9. Acceptable use

We reserve the right to delete any information or data that You upload to Our Site or Your account for any reason at any time. All data and material submitted to the Site by You, including Your organisation details, must:

1. be accurate (where they state facts);
2. be genuinely held (where they state opinions);
3. comply with applicable law in the UK and in any country from which they are posted;
4. not contain any material that is defamatory of any person;
5. not contain or promote sexually explicit material;
6. not promote violence;
7. not contain any material that is obscene, offensive, hateful or inflammatory;
8. not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
9. not infringe any intellectual property rights of any other person; included but not limited to copyright, database right or trademarks;
10. not be likely to deceive or impersonate any person or business;
11. not be made in breach of any legal duty owed to a third party, such as a contractual duty or duty of confidence;
12. not give the impression that they emanate from Us, if this is not the case.

You must not use 10to8 or Our Site or Your account to:

1. store medical information or notes or any Sensitive Data about Your staff, Individual Users or any other person, as stated in Our Privacy Policy;
2. promote, encourage or undertake any illegal activity;
3. be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
4. harass, upset, embarrass, alarm or annoy any other person;
5. impersonate any person (via the use of an email address or otherwise), or misrepresent Your identity or affiliation with any person or the source of any email;
6. advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse;
7. generate or facilitate unsolicited commercial email or SMSs (“spam”);
8. send emails or SMSs to third parties who have requested not to be contacted via email or SMS respectively;
9. sell, exchange or distribute to a third party the email addresses or phone numbers of any person without such person’s knowing and continued consent to such disclosure;
10. illegally transmit another’s intellectual property or other proprietary information without such owner’s or licensor’s permission;
11. create multiple accounts by automated means or under false or fraudulent pretences;
12. sell, trade, resell or otherwise exploit for any unauthorized commercial purpose or transfer any account to another person; or
13. remove any copyright, trademark or other proprietary rights notices contained in or on any 10to8 products or services, Our Site, Your account or otherwise.

You hereby warrant and undertake that:

1. Your staff, customers, clients, patients and  any other person whose details You upload onto 10to8’s systems through Your account, have given permission for 10to8 to use, transfer, store and process their personal data in accordance with the terms of Our Privacy Policy;
2. Your staff has given permission for 10to8 to use cookies; to track Staff activities, generally enhance the provision of the 10to8 service, and for marketing purposes.
3. addition to Our Privacy Policy to be tracked
4. You will not allow any password or user identification code issued by 10to8 to be used by any other person either outside or within Your organisation;
5. You will keep all Your account passwords secure and confidential;
6. You will immediately notify Us if any account under Your name is no longer to be permitted access  to 10to8;
7. You will notify 10to8 immediately if You believe there has been any breach of security (such as the disclosure, theft or unauthorised use of any user name or password);
8. You will use all reasonable endeavours to prevent any unauthorised access to, or use of, 10to8;
9. You will only use 10to8 for legitimate and lawful business purposes;
10. You will uphold and abide by the DPA and GDPR and as such, expressly handle data sensibly with proper measures and restrictions in place; and
11. comply with these Terms of Service, Our Website Terms and Conditions, and Our Privacy Policy.

You agree not to (except as may be allowed by any applicable UK law which is incapable of exclusion by agreement between the parties):

1. attempt to reverse compile, disassemble, reverse engineer or otherwise reduce all or any part of 10to8; or
2. access all or any part of system in order to build a product or service which competes with 10to8; or
3. use the system to provide services to third parties without the express permission of 10to8.

Breach by You of any of the above restrictions, conditions, warranties or undertakings or any other restrictions, conditions, warranties or undertakings in these Terms will constitute a breach of agreement, and We reserve the right to take such action as We deem appropriate, without any liability to You which may result in Us taking all or any of the following actions:

1. immediate, temporary or permanent removal of any posting or material uploaded by You to Our Site;
2. immediate, temporary or permanent suspension of Your account with Us;
3. immediate termination of the agreement between You and 10to8;
4. issue of  a warning to You;
5. immediate temporary or permanent disabling of access to Our services;
6. legal proceedings against You for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
7. further legal action against You; and
8. disclosure of such information to law enforcement authorities as We reasonably deem necessary.

10. Payments & Charges

Payment methods:

You will be charged at the beginning of your Subscription Period. 

Charges:

If you are on a Free Account 10to8 and you use 10to8 to take payments for your customers’ for bookings 10to8 charges a transaction fee of 0.9% to help pay for the service. This fee is deducted by the payment processor when payment is made by a customer. There is no 10to8 transaction fee for paid accounts. Your payment processor (e.g. Stripe or Paypal) may still charge a transaction fee.

 Subscription Period:

 A “Subscription Period” is equal to one calendar month or one calendar year. A Subscription Period starts on the particular day of the month that Your account is created and ends one calendar month later e.g. 2nd August – 1st September. Unless You choose to suspend or terminate Your account, Subscription Periods automatically roll from one month to the next. If You choose to suspend our terminate Your account for any reason and it is reinstated at a later date, a Subscription Period will start from the particular day of the month that Your account is reinstated.

11. Payment terms

Payment:

Unless otherwise stated You will be sent an invoice for fees due in a Subscription Period at the beginning of that Subscription Period. The invoice will be payable within 14 days of the date of issue.  Refunds are not permitted unless we have taken payment in error. 

Non-payment:

We reserve the right to restrict access to, suspend or delete Your account if We do not receive payment within 14 days of any invoice being issued.

12. Cancelling your account

You may cancel your account by giving 10to8 notice of at least 30 days before your next billing period. If You choose to do this, You will no longer have access to Your account or 10to8’s services nor will You be visible to other users of 10to8 and Your account will be deleted. Once You have confirmed cancellation, You will retain access to Your account until the end of the Subscription Period unless you request that Your account is cancelled and deleted immediately but Payment for fees incurred during the period from cancellation to the end of that Subscription Period will be due if unpaid and non-refundable if already paid. If You cancel Your account or this agreement between 10to8 and Your account is terminated for whatever reason, You understand that data provided by You may be retained by Us for a time, however We will not retain data for longer than is necessary and will securely delete data that is no longer required by Us for business needs or is necessary to retain in accordance with the DPA and GDPR regulations. You will no longer be visible, present or mentioned in any section of Our Site.

13. Uninterrupted use and complaints

10to8 shall use commercially reasonable endeavours to make access to Your account and Our services available 24 hours a day, seven days a week, unless there is planned maintenance or unscheduled urgent maintenance. In such circumstances 10to8 shall give You advance notice of maintenance by way of a notice posted on Our Site. We do not warrant or guarantee that Your use of 10to8 will be uninterrupted, error-free or complete; nor that Our services will meet Your requirements. If You are unhappy with the level of service You are receiving, please let Us know by contacting help@10to8.com.

14. Intellectual property

All text, graphic, video, data, copyright materials, trademarks and all other intellectual property rights materials or contents depicted on Our Site and as part of Our service (“10to8 Content”) shall at all times remain the sole property of 10to8. The 10to8 Content is provided to You by 10to8 for the sole purpose of using Our services and You are not permitted to use it other than in the manner described in the Terms unless authorised in writing by Us to do so. Any other use of the 10to8 Content shall constitute a material breach of the Terms by You. You grant 10to8 the right to use Your organisation’s name and logo in presentations, marketing materials, customer lists, financial reports and Web site listings of customers. You will not copy, display, modify, create derivative works of, publish, sell reproduce, distribute, commercially exploit nor in any form benefit or profit from the 10to8 Content or any information, software or service provided by 10to8 nor will You assist or facilitate any third party in actions or activities mentioned above. If You become aware of any such actions or activities, You agree to notify Us immediately.

15. Limitations of liability

Except as prohibited by law, under no circumstances shall 10to8 be liable to You or any Individual Users or any third party, whether in contract, tort (including negligence), breach of statutory duty, or otherwise for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, incidental or consequential damages, loss of profits or opportunity) arising in connection with Your use of Our Site and/or Our services, or Your reliance on any information, materials or services provided by Us, regardless of the form of action and even if 10to8 has been advised of  the possibility of such damages, losses, expenses or costs. 10to8 assists its customers by securing, coordinating, managing and communicating information about appointments between businesses or professional service providers or customer service organisations and Individual Users only, We have no involvement whatsoever with the negotiation, timing or accuracy of any appointment bookings. In particular, We accept no responsibility for any losses caused to You for any Individual Users’ appointments made with You, including but not limited to if the User:

1. cancels, postpones, arrives late or does not show up for an appointment whether they notify You in advance or not; and
2. does not pay You for Your services.

10to8 does not warrant, expressed or implied, as to the uninterrupted and error-free use of the site or the correctness, accuracy, completeness, timeliness, usefulness or validity of the material, information or services provided herein.Except as expressly and specifically provided in the Terms:

1. You assume sole responsibility for results obtained from the use of 10to8, and for conclusions drawn from such use;
2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this contract.

16. Indemnity

You hereby indemnify Us and our officers, directors, employees, representatives and agents (“Indemnitees”) and undertake to keep Us indemnified against any losses, damages, costs, liabilities and expenses (including legal expenses) incurred by Us arising out of Your use of 10to8, Your account, Our site, the 10to8 Content or any other information accessible from Our Site and Your breach of the Terms or any other laws. You will also indemnify the Indemnitees against any claims that information or material which You have submitted to Us is in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters and that You agree that You will fully cooperate with Us.

17. Severability

If a provision of the Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be considered deleted, and the rest of the provision will continue in effect.

18. Law and jurisdiction

These Terms will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the exclusive jurisdiction of the courts of England.

Website Terms of Use

Welcome to 10to8. Please read these terms and conditions carefully before using this site. 

1. Terms of Website use

These Terms (together with the documents referred to in it) tells you the terms of use on which you may make use of our website, (www.10to8.com), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

By using our site, you confirm that you accept these terms of use and agree to comply with them.

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes.

2. Other terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

1. Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
2. If you are a business or organisation creating an account with us, Business Terms of Service.
3. If you are an individual user creating an account with us, our User Terms of Service.

3. Information about us

www.10to8.com is a site operated by 10to8 Limited (“We”). We are registered in England and Wales under company number 07761915 and have our registered office at 13 Owlstone Road, Cambridge, CB3 9JH.  Our trading address is 39 Cambridge Place, Cambridge, CB2 1NS. Our VAT number is 120 9851 23. 

4. Access

10to8 may from time to time, without limitation, restrict access to some or all parts of our website.10to8 is not liable for any consequential losses whatsoever if for any reason any section of our site is unavailable at any time or for any period of time.

You are responsible for making all the necessary arrangements for you to have access to our site.

5. License to use

Unless otherwise stated, our licensors or we own the intellectual property rights relating to the website. Subject to the conditions below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, only subject to the restrictions set out below and elsewhere in these terms of use.

You may not:

1. republish material from this website;
2. sell, rent or sub-license material from the website;
3. reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
4. redistribute material from this website except for content specifically and expressly made available for redistribution (such as our booking calendars and schedules)

6. Permitted use

You are not permitted to:

1. use our website in any way that causes, or may cause, damage or impairment of the availability or accessibility of the websites; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
2. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus or other malicious computer software;
3. conduct any data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our sites without our express consent; or
4. use our website to transmit or send unsolicited commercial communications.

Breaches of the above may be a criminal

offence

under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities.

7. Trademarks

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Unless otherwise stated, the trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of 10to8 Ltd. Nothing contained on this website should be construed as granting any

licence

or right to use any trademark without the prior written permission of 10to8 Ltd.

8. External links

External links may from time to time be provided by 10to8 on the website. Such links are beyond the control of 10to8 and no representation is made as to their content. Use or reliance on any external links and the content therein provided is solely at your own risk. When visiting external links you should refer to those external websites’ terms and conditions of use.

9. Linking to our site

You may link to the 10to8 home page, provided you do so in a way that is legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our website must not be ‘framed’ on any other site, nor may you create a link to any part of our site without our permission. We reserve the right to withdraw linking permission without notice.

10. Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in either our Business Terms of Service (if you are an organisation or a business), or our User Terms of Service (if you are an individual user).

Any material or information submitted (whether submitted by you or any other user) is not endorsed or approved by 10to8.

You are strictly prohibited from posting material, intentionally or not, that:

1. defames, abuses, harasses, stalks, threatens or otherwise violates the rights of 10to8, its users, customers or third parties;
2. contains any defamatory, obscene, indecent or unlawful material or information;
3. violates any copyright, trademark, other applicable law of England & Wales or international laws or intellectual property rights of 10to8 or any other third party;
4. contains promotional material intended to solicit business.

10to8 reserves the right to suspend access and remove any material submitted or posted by you, without notice, for any reason. We are under no obligation to reveal or publish any reason for removal.

11. Accuracy

Whilst we endeavor to ensure that the information on the sites is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the sites remain available or that the material on the sites is kept up-to-date.

10to8 does not guarantee that the images, features or other material on the website relating to 10to8’s products are in any way an accurate representation of the products or services that 10to8 offers; nor does not guarantee the accuracy of information relating to businesses that use 10to8 and the services that they may offer.

Any reference on the website to the price for a service does not imply any warranty to maintain that price for any period of time, nor does it imply any obligation by 10to8 to provide such a service to any 3rd party. Such matters are governed by the Terms of Service.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of the website.

12. Limitations of liability

Our liability to you in relation to the use of our website or under or in connection with these terms of use, whether in contract or otherwise, will be limited as follows:

1. to the extent that the website and the information and services on the sites are provided free-of-charge, we will not be liable for any loss or damage of any nature;
2. we will not be liable for any consequential, indirect or special loss or damage;
3. we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
4. we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control (force majeure).

Except as expressly and specifically provided in these Terms:

1. you assume responsibility for results obtained from the use of 10to8’s services, and for conclusions drawn from such use;
2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement.

13. Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

14. Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be considered deleted, and the rest of the provision will continue in effect.

 15. Law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

User Terms of Use

Privacy Policy

10to8 Limited (“We”, “Our” Us” and “10to8”) is committed to protecting and respecting your privacy. 10to8 is registered with the UK Information Commissioner’s Office (ICO) in the Register of Data Controllers as required by the UK’s Data Protection Act 1998  (the “DPA”), the Data Protection Directive (95/46/EC), the EU General Data Protection Regulation 2016/679  (“GDPR”). This policy (together with Our Website Terms of Use and either Our Business Terms of Service or Our User Terms of Service – depending on your type of use – and any other documents referred to on them) sets out the basis on which any personal data We collect from You, or that you provide to Us, will be processed by Us. By visiting www.10to8.com you are accepting and consenting to the practices described in this policy. 10to8 may change this Privacy Policy from time to time. Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you in writing.

Data

10to8 is a tool to help businesses manage bookings with customers. 10to8 stores and processes personal data on behalf of businesses that use the 10to8 service. To provide Our service We use some sub-processors (other companies such as AWS or Google) and We make sure they adhere to the same standards of data protection that We do.  Personal data is never sold to third parties.

What We store

In order to provide services on behalf of Businesses We store the following personal data:

• Personal data entered by organisations in order to provide Our service;
• Personal data inputted by Individual Users in order to create a 10to8 account or place bookings with an organisation;
• Specific personal information, for example name, date of birth and gender;
• Personal contact information, for example address, telephone number and email address;
• and Information relating to the Individual User’s booking and use of the Client’s facilities, for example, membership or patient number.

How We process personal data

The Company processes Individual User Data for the following purposes and in the following manner:

• For booking appointments so that the Individual User can access facilities and services;
• To set up and send reminders for bookings via email, social media platforms and SMS messaging;
• To send messages related to specific bookings via email, social media platforms and SMS messaging;
• To send general messages at the request of businesses to their Users;
• To improve the provision of Our services;

and will not otherwise process or use Individuals’ Data.

When We erase data

The Company will process Client Data only for so long as is necessary for the performance of the Services.  If a Business that uses 10to8 deletes their account then the Personal Data stored in 10to8 related to that account is deleted.  Where it is possible to perform the 10to8 Service by using anonymised data in respect of former Individual Users, We will anonymise such data.

If you would like more information on 10to8’s data policies please get in contact with the organisation that you book with or email 10to8 mydata@10to8.com.

Cookies:

We do not use cookies to track you around the web. We do use cookies to help us analyse data about Our webpage traffic and improve Our website to tailor it to customer needs. We only use this information for anonymised statistical analysis (any personal data is removed) after which the data is deleted from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This should not affect your experience using the 10to8 website.

If you are a staff member at a business that uses 10to8 then please see our Business Terms of Use.

How We handle data securely

We take security extremely seriously and have multiple technologies, processes and security protocols to protect against the loss or theft of personal data. Our security processes include:

• Encryption – we use bank-grade level encryption across 10to8
• Access Controls – we have physical, system and data access control systems in place
• Data Backup – we conduct regular backups of the data stored in 10to8
• Testing & Improving – we regularly test and review our security to continuously strengthen our data security systems

We report any breach of Personal Data, and do so as fast as we can; we aim to let people know within 24 hours.

You are required and responsible for keeping your password secure and your browser, device (such as laptop) and antivirus up to date.

10to8 complies with all statutory requirements of the DPA and GDPR by registering all personal data held on its computer and/or related electronic equipment and by taking all reasonable steps to ensure the accuracy and confidentiality of such information. Furthermore, sensitive data is never stored locally. We use external servers monitored by Amazon Web Services, a world-leader in data storage and security.

No person at 10to8 has direct access to personal information. Access to any business account is strictly limited and a register is kept of all access. Personal information can only be partially accessed for business technical support, billing or maintenance reasons. 10to8 has strict internal data handling policies that all employees with access to data commit to.

Disclosure of your information

10to8 protects personal information. We will not sell, distribute or lease any of your information to third parties without your permission, unless We are bound by law to do so.

If you would like a copy of the information held, would like to delete the information 10to8 holds on you, or if you believe that any information We are holding on you is incorrect or incomplete please contact the business with which you placed a booking or with which you provide a service.

If the business does not respond in a reasonable time period please contact us at mydata@10to8.com.

Representation for data subjects in the EU

We value your privacy and your rights as a data subject and have therefore appointed Prighter as our privacy representative and your point of contact. Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative Prighter or make use of your data subject rights, please visit: https://prighter.com/q/15192156301

Accessibility Statement for Appointment Scheduling Software

10to8 is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

10to8 takes the following measures to ensure accessibility of Appointment Scheduling Software:

• Integrate accessibility into our procurement practices.
• Steps in our development consider and evaluate accessibility.
• Working third party to assess our current level of accessibility and addressing issues found.

Compliance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

We divide 10to8 into three distinct areas for accessibility; The 10to8 website, the booking system and our appointment scheduling system. Our aim is for all parts of 10to8 to be compliant with WCAG 2.1 level AA.

The 10to8 commercial website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. It is not assessed regularly as it is large (thousands of pages) and is not part of the 10to8 product, therefore full assessment and procedures to maintain level WCAG 2.1 level AA are considered not proportionate or necessary. We endeavor to ensure it is accessible using standard web tools.

Appointment Scheduling Software is conformant with WCAG 2.1 level AA.

Appointment Scheduling Booking System is conformant with WCAG 2.1 level AA.

Assessment approach

10to8 assessed the accessibility of the Public Appointment System by the following approaches:

• External evaluation by Test Partners to assess current accessibility status.
• Work resolve any issues found.
• Re-evaluation and certification by Test Partners to demonstrate accessibility status & compliance with WCAG 2.1 level AA
• Use of standard automatic tools to test for compliance with WCAG 2.1 level AA in development

10to8 assesses the accessibility of Appointment Scheduling Software by the following approaches:

• External evaluation by Kaffeinated Kodemonkey to assess current accessibility status, annually.
• Work resolve any issues found and accept any remaining
• Using standard automatic tools to test for compliance with WCAG 2.1 level AA in development

Technical specifications

Accessibility of Appointment Scheduling Software relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies will be relied upon for conformance with the accessibility standards as we resolve our accessibility issues.

Feedback & reporting accessibility problems

We welcome your feedback on the accessibility of Appointment Scheduling Software. Please let us know if you encounter accessibility barriers on Appointment Scheduling Software:

E-mail: accessibility@10to8.co

Data Processing Addendum

Definitions

“You” “Client” and “Your”, refers to You and the organisation that is using 10to8’s website (www.10to8.com) (“Site”), its contents, products and services. “We”, “Us”, “Our” and “10to8” refer to 10to8 Limited (a company registered in England and Wales with company registration no. 07761915). “Terms” refers to these Business Terms of Service together with any other relevant terms and conditions found in the Website Terms and Conditions and the Privacy Policy. “Individual User(s)” refers to third party individual clients or customers or patients who book personal appointments with You through Us and who may or may not already be existing clients, customers or patients of Your organisation.

We may modify the Terms at any time without notice to You and unless stated to the contrary, all previous versions of the Terms shall be superseded by the most recent version. You are responsible for reviewing the most recent version of the Terms and being aware of any changes. Continued use of Our services and Our Site after a change in the Terms, or after implementation of any other new policy constitutes acceptance of such change or policy. You shall become bound by the most recent version of the Terms each time You visit Our Site or use Our services.

Background

1. The Client uses the Company’s website (www.10to8.com) to provide appointment booking and scheduling services (the “Services”) as part of the Client’s business. The Client has expressly agreed to the Company’s Business Terms of Use (https://10to8.com/legal/), Website Terms and Conditions (https://10to8.com/legal/website-terms/) and Privacy Policy (https://10to8.com/legal/privacypolicy/) (together the “Contract”).
2. This Data Processing Addendum applies to the Company’s processing of Personal Data provided to the Company by the Client, its Individual Users, or its Staff when using the Services. 
3. This Data Processing Addendum is subject to the terms and conditions contained in the Contract. Except as expressly stated otherwise, in the event of a conflict between the terms of this Data Processing Addendum and the Contract, the terms of this Data Processing Addendum shall prevail. 
4. This Data Processing Addendum shall have effect only for the duration of the provision of Services. 
5. The Client owns the copyright and any database rights in the Client Data and is the Data Controller. 
6. The Company shall process the Client Data in accordance with the Client’s instructions and for the provision of Services. The Company is the Data Processor.

Agreed Terms

• Interpretation

1. Definitions

1. Clause, Schedule and paragraph headings shall not affect the interpretation of this addendum.
2. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
3. The Schedules form part of this addendum and shall have effect as if set out in full in the body of this addendum. Any reference to this addendum includes the Schedules.
4. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.
5. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
6. Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
7. A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time.
8. A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.
9. A reference to writing or written includes faxes and email
10. Any words following the terms including, include, in particular or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.

• Processing Personal Data

1. In order to execute the Contract and in particular to provide services on behalf of the Client, the Client requires that the Company process the following Client Data;
1. Personal information, for example, name, date of birth and gender;
2. Personal contact information, for example address, telephone number and email address; and
3. Information relating to the Individual User’s booking and use of the Client’s facilities, for example, membership or patient number.
2. The Company will process Client Data for the following purposes and in the following manner:
1. For booking appointments so that the Individual User can access the Client’s facilities and services;
2. To set up and send reminders for bookings via email, social media platforms and SMS messaging;
3. To send messages related to specific bookings via email, social media platforms and SMS messaging;
4. To send general messages to Individual Users when requested to by the Client

and will not otherwise process or use Client Data for purposes or in any manner other than as instructed in writing by the Client. 

1. The Company will process Client Data only for so long as is necessary for the performance of the Services. If an individual whose data is being processed by the Company ceases to use the Client’s services and deletes their account, the Company will delete personal data relating to that individual, save insofar as it is necessary to retain it for the performance of the Contract. Where it is possible to perform the Services by using anonymised data in respect of former Individual Users, the Company will anonymise such data.
2. The Client acknowledges that the Company is under no obligation to investigate the completeness, accuracy or sufficiency of any instructions from the Client or the Personal Data.
3. The Client acknowledges and expressly agrees that Company Affiliates based in the European Economic Area (“EEA”) may assist in the provision of the Services and as such may also process Client Data on behalf of the Client under the terms of this addendum. 
4. The Company uses cloud based storage hosted by Amazon Web Services in Ireland to provide its service to Organisations in the EEA. 
5. If the Company engages a sub-processor, the Company shall ensure that the same data protection obligations as set out in the addendum shall be imposed on that sub-processor by way of a written contract. The Company shall procure that any sub-processor complies with such obligations and the Company shall remain fully liable to the Client for the performance by such sub-processor of such obligations.

• Control of the Personal Data

1. The Client acknowledges and agrees that the Services are not to be used for the Processing of sensitive personal data (as defined in the Data Protection Act 1998) or special categories of data (as defined in the GDPR). The Client agrees and undertakes that it will not, and will not require its Individual Users to, provide or upload to booking system any sensitive or special categories of personal data.
2. The Client acknowledges and agrees that the control of Personal Data remains with the Client and the Client will at all times remain the Data Controller for the purposes of the Contract, this Data Processing Addendum and in respect of the Individual Users using the Company’s website. 
3. The Client must comply with its obligations to comply with Data Protection Laws, including (but not limited to) justifying any transmission of Personal Data to the Company, providing the required privacy notices, obtaining any required consents, and for its decisions and actions concerning the Processing of Personal Data. 

• Company’s Obligations 

1. The Company shall:
1. ensure that persons authorised to process the Client Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality; 
2. if it shall become necessary to transfer Personal Data from one location to another within its own organisation then that transfer shall be undertaken with appropriate security measures being implemented so as to ensure the integrity of such personal data;
3. take measures required pursuant to Article 32 (Security of Processing) of the GDPR; 
4. taking into account the nature of the processing, assist the Client by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Client’s obligation to respond to requests for exercising the data subject's rights laid down in Chapter III (Rights of the data subject) of the GDPR;
5. assist the Client in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR (relating to security of personal data, data protection impact assessment and prior consultation) of the GDPR, taking into account the nature of Company's processing of the Client Data and the information available to Company; 
6. if the identity or contact details of Company’s data protection officer (if applicable) change from time to time, then it shall notify the Client in writing of the new name and/or contact details (as applicable);
7. make available to the Client all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR (obligations of the Data Processor); and
8. allow for and contribute to audits, including inspections, conducted by the Client or another auditor mandated by the Client in accordance with Clause 6.4.

• Return of Data at the Client’s Request or following Termination of this addendum 

1. At the Client’s request, and in any event after the termination of the Client’s account on the Company’s website, the Company shall return to the Client the Client Data.
2. Following termination of this Data Processing Addendum, the Company shall delete all existing copies unless Union or Member State law requires storage of Personal Data, or unless the Company has a legal or legitimate reason to retain copies of the Client Data. 

• Security and Data Breaches

1. The Client has implemented relevant technical and organisational measures for the Processing of Personal Data, including the measures set out in Schedule 1. 
2. The Company shall, without undue delay and usually within 24 hours of becoming aware, notify the Client of any personal data breach in relation to the Client Data. Such notification shall be in writing. 
3. The Company shall, at the request of the Client, assist the Client in relation to a breach of personal data security, including a notification to the relevant supervisory authority and/or the Data Subject. 
4. The Client may, at its own expense, audit the Company’s compliance with the terms of this Data Processing Addendum up to once per year. The Client shall be responsible for all costs incurred by the Company in providing such assistance and the Company shall be entitled to charge a fee for time spent by the Company providing such assistance at the rate of £150 plus VAT per hour (or at such rate as set by the Company from time to time). 

• Warranties 

1. Each party warrants to the other that it will process the Personal Data in compliance with the Data Protection Laws.
2. The Client warrants and represents that:
1. the processing of Personal Data from time to time (including processing for direct marketing purposes) has been carried out in accordance with the Data Protection Laws at all times;
2. it is not aware of any circumstances likely to give rise to breach of any of the Data Protection Laws;
3. the Company is entitled to process the Client Data for the purposes set out in this addendum and such use will comply with the Data Protection Laws;
4. all Data Subjects relating to the Client Data have given their valid written consent and, where required under the Data Protection Laws, their explicit consent to the transfer of their personal data by the Client to the Company and to the processing of their personal data by the Company within the EEA; and
5. all Client Data is necessary, accurate and up-to-date.
3. Except as expressly stated in this addendum, all warranties, conditions and terms, whether express or implied by statute, common law or otherwise are hereby excluded to the extent permitted by law.

• Waiver

No failure or delay by a party to exercise any right or remedy provided under this addendum or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

• Miscellaneous 

1. Except as expressly provided in this addendum, the rights and remedies provided under this addendum are in addition to, and not exclusive of, any rights or remedies provided by law.
2. Except as expressly provided in this addendum, no variation of this addendum shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
3. If any provision or part-provision of this addendum is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this addendum.
4. If any provision or part-provision of this addendum is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
5. Nothing in this addendum is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, nor authorise any party to make or enter into any commitments for or on behalf of any other party.
6. Except as expressly provided elsewhere in this addendum, a person who is not a party to this addendum shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this addendum. This does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
7. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this addendum are not subject to the consent of any other person.

• Governing law and Jurisdiction

1. This addendum and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
2. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this addendum or its subject matter or formation (including non-contractual disputes or claims).

This addendum has been entered into on the date stated at the beginning of it.

Schedule 1 - technical and organisational measures implemented by the Company

Physical Access Control – Only authorised persons may access the Company’s premises. Company computers have secure passwords, encrypted drives and are regularly screened by the Company.

System Access Control – The Company uses multi factor authentication and password controls across its systems. Access is monitored and minimised on a needs basis.

Data Access Control – Only authorised staff can access the Client Data. The Company prevents 10to8 Employees from being able to view Client’s customer data directly. The Client and its members may also access the data and systems access controls are in place. 

Training - All staff at 10to8 attend regular data protection and security training programmes and sign data confidentiality addendums.

Transmission Control – All Client Data is encrypted for transmission. 

Input Control – The Client Data is under the control of the Client and its Members who input the data onto our system. 

Data Backup – the Company takes back-ups on a regular basis. Back ups are secured using a combination of technical and physical controls. 

Review - Regular reviews are carried out of our security and data infrastructure and improvements are continually made.

10to8 Limited Sub-processors

To support us in delivering the 10to8 Services, we may engage third party service providers to assist with data processing activities only in accordance with our obligations and commitments as set out in the Data Protection Addendum.

The table below identifies the sub-processors, describes where they are located, and gives brief details of the nature of the services they provide. 

Our trusted third party processors are contractually bound to keep your information confidential and used only for specified, explicit, and legitimate purposes. We do not engage a sub-processor unless they are able to demonstrate that they have the requisite technical and security measures in place. 

Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data, or where approved transfer mechanisms are in place to protect your personal data.

For further information about 10to8’s compliance with data protection law, please contact:

Nicola Petts

Compliance Manager & Data Protection Officer UK & EU

Tel: 00 44 1604 349759

Email: dpo@signinapp.com

To view our Privacy Notice visit - https://10to8.com/legal

Alternatively you can contact the information Commissioner's Office Directly on 0303 123 1113 or at https://ico.org.uk/

Policy Review Statement

• This policy may be reviewed at any time if we believe that doing so will enhance our ability to deliver our services.  It will automatically be reviewed annually unless organisational changes, legislation, guidance or non-compliance prompt an earlier review.