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    Supporting you every step of the way

    At Sign In Scheduling, we measure our success by yours. This is why our expert team ensures a smooth and problem-free enterprise onboarding process from sandbox to go-live. This includes staff training for a seamless transition. Our in-house experts then continue to provide ongoing help and support 24/7.

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    Onboarding on the double

    We want to get Sign In Scheduling  up and running for you quickly and efficiently. To ensure this, our  dedicated Customer Success Manager will help with your initial setup and implementation. Our Customer Support Team will make sure your employees have all the material and training you require and are ready to support when needed.

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    Implementation tailored to you

    One size doesn’t fit all, which is why we give you the freedom to choose the right mix of enterprise services for your individual needs. Here’s a brief overview of what we can offer.

    • Migration Plan
    • Online 1-to-1 Staff Training
    • Implementation Plan
    • Dedicated Customer Success Manager
    • Sandbox Account
    • Priority & Technical Support
    • Proof Of Concept
    • Service Level Agreement
    • Launch Strategy
    •  Quarterly Business Reviews

    What customers say about us…


    ““10to8 is the most adaptable scheduling software, but it also has a team behind it that’s driven to help from initial onboarding to the inevitable support requests.””

    Caroline Markham, Project Manager, CIC Health

    ““The 10to8 Team was excellent. They were friendly and spoke plain English that was easy to understand and not full of technical jargon.””

    Sanjiv Luckhea, Assistant Director, North East London NHS Foundation Trust

    ““We only had to spend about an hour showing two staff members around the product and they took it away from there. Whenever we had to reach out to support with a question, they replied quickly.””

    Thomas Kinrade, PPE Manager, NHS Nottingham and Nottinghamshire CCG.
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    Agile and easy implementation process

    Switching over from a legacy enterprise scheduling system? Looking to run a smaller Proof of Concept (PoC) before full launch? Want to test out 10to8 on a sandbox account?

    Our implementation process is tailored to your needs, making the whole experience smooth and streamlined.. We can help with data migration, planning out a PoC, or setting up a sandbox account.

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    Award-winning support you can count on

    Our highly trained Support Team is always on hand and always happy to help. Made up of in-house experts, they cover time zones across the globe to ensure professional assistance 24/7. If ever needed, we also have a dedicated technical support team ready and waiting to assist with more complicated questions.

    We can provide online and phone support, as well as 1-on-1 training. We also have a vast library of written and video support material, including printable guides. Furthermore, you can request Service Level Agreements (SLA) with your contract.

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    Quarterly Business Reviews and more

    To ensure you get your own success story, we keep supporting you even after you’re fully onboarded. This includes sharing best practices and useful knowledge. We also hold Quarterly Business Reviews (QBRs) to check you’re making the most of Sign In Scheduling and get product feedback so we can continue to improve and innovate.

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    Meet the team

    Get to know some of the people you might meet during your onboarding and ongoing support. All have different skills, but what they share is the same professionalism, motivation and dedication to a job well done.

    Start taking bookings online

    Create a custom online booking page, benefit from automated SMS, email, and voice reminders, and reduce appointment no-shows by up to 90%.