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77% no-show drop and 588% increase in appointments
A Fortune 500 Wealth Management Bank was struggling with heavy admin work, high no-shows, and using Outlook to schedule all their appointments and couldn’t reach their target market. With the help of 10to8’s online scheduling system, they solved all these problems and more.
Implementing a streamlined online appointment booking system
Back in 2018, the bank was using Outlook to schedule all their appointments across their branches. This was an admin-heavy manual process and persistent appointment no-shows for student loan prospects and customer service had an impact on revenue. They started looking for a secure, enterprise-scale solution to help.
77% drop in no-shows and 588% appointment uplift
After a successful Proof of Concept, the bank has been so pleased with the results that they’ve implemented 10to8 across their entire organization and entered into a 5-year growth commitment. They have expanded their use of 10to8 across six other areas of the business and seen an almost 7X increase in appointment volume.
Scheduling appointments worldwide
This Fortune 500 Wealth Management Bank is just one of the thousands of financial organizations that keep their customers and staff happy with 10to8’s appointment scheduling software. For instance, Money Plus switched from their previous frustrating booking system to 10to8, and consequently saved 5-9 hours of admin every day.
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1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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